The Ember Lounge Chair

Shipping Process

Standard Shipping

Returns Policy

White Glove Delivery:

Our premium White Glove Delivery service ensures a seamless and stress-free experience for our customers. When you opt for White Glove Delivery, our professional team handles every aspect of the delivery process with meticulous care and attention to detail. Here's how it works:
   - Scheduling: Once your order is ready for delivery, our customer service team will contact you to schedule a convenient delivery time. You can choose a date and time slot that works best for your schedule.
   - Pre-Delivery Inspection: Before delivery, our team conducts a thorough inspection of your items to ensure they are in perfect condition and ready for installation.
   - Delivery Day: On the scheduled delivery day, our experienced delivery team will arrive at your home with your furniture. They will carefully transport the items into your home and to the designated room.
   - Assembly and Setup: Our team will assemble and set up your furniture according to your specifications. Whether it's placing a sofa in the living room or assembling a bed frame in the bedroom, we'll ensure everything is installed correctly and to your satisfaction.
   - Removal of Packaging: Once your furniture is set up, our team will remove all packaging materials, leaving your home clean and clutter-free.
   - Final Inspection: Before leaving, our team conducts a final inspection to ensure everything is in order and meets your expectations.

Standard Ground Shipping:

For customers who prefer a more traditional shipping method, we also offer standard ground shipping options. Here's what to expect with standard shipping:
   - Packaging: Your items will be securely packaged and prepared for shipment from our warehouse.
   - Delivery Tracking: Once your order ships, you'll receive a tracking number to monitor the progress of your delivery.
   - Delivery to Doorstep: Your items will be delivered to your doorstep by our trusted shipping partners. Please note that standard shipping does not include assembly or setup services.
   - Self-Assembly: You'll be responsible for assembling and setting up your furniture according to the provided instructions. 

Satisfaction Guaranteed:

At Haven Home, we want you to love your purchase. If for any reason you're not completely satisfied, we offer hassle-free returns within 30 days of delivery.

Easy Returns Process: Simply contact our customer service team to initiate the return process. We'll provide you with a return label and instructions for sending the item back to us.

Refund or Exchange: Choose between a full refund to your original payment method or an exchange for a different item of equal value. Once we receive the returned item in its original condition, we'll process your request promptly.

Return Shipping: For returns initiated within the 30-day window, we cover the cost of return shipping. However, for returns initiated after the 30-day period, return shipping fees may apply.

Damaged or Defective Items: In the rare event that your item arrives damaged or defective, please contact us immediately. We'll work with you to arrange for a replacement or repair at no additional cost. Your satisfaction is our top priority.

Experience the convenience and luxury of White Glove Delivery or opt for the simplicity of standard ground shipping—either way, we're committed to providing you with exceptional service and quality products every step of the way. Shop with confidence knowing that your satisfaction is our priority, and we're here to assist you with all your shipping and delivery needs.